HELP - Need to delete a record of a transaction
PWTherapies
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Posted on
May-08-2020
02:01 PM
Someone sent a payment mistakenly to our business account. I refunded it immediately, but the transaction still shows. How do I delete it altogether?
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rnatividad
PayPal Employee
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May-11-2020
02:39 PM
Hello @PWTherapies
The transaction cannot be deleted. As any other financial institution is designed, your transaction records cannot be erased from the system. The status should change from "Completed" to "Refunded" anyway.
Hope this answers your question. All the best!
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