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britvas90
New Community Member

Hello, can someone please help me for this. I created a new paypal account for the first time and i misspelled my name and i wanted to create new one but the problem is that my card is linked to old account so its -stuck- there how can i get back my card account working again can someone please help me. I know the email address and the password of that account but i -closed it- and then i cant do anything its like -stuck- in that -lost- account

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kernowlass
Esteemed Advisor
Esteemed Advisor

@britvas90 

 

Why didn't you just request a name change?

If you closed the account and did not remove the card first then only customer services can remove it for you.

 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter. 


Advice is voluntary.
Kudos / Solution appreciated.

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@britvas90 

 

Why didn't you just request a name change?

If you closed the account and did not remove the card first then only customer services can remove it for you.

 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter. 


Advice is voluntary.
Kudos / Solution appreciated.
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