Change name & payment status
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Hi, I'm encounter 2 issue.
1. I'm trying to change my legal name, however, it doesn't appear any 'Save' or 'Submit' button after I uploaded my documents, can I know how do I change the name?
2. What does it means that 'You have successfully updated shipment information. You’ll get your money within 1 day of delivery.' What should I do if the status is showing this? How long does it takes to credit into my wallet?
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Hello @MaryNg,
Welcome to the Community!
Legal name changes can only be completed by a PayPal agent. After you've submitted all of your documentation, the information will be sent to the appropriate team for review. If you have any questions on the process, I recommend referring to this Help Center article: How do I change the name on my PayPal account? In regards to your second question, it sounds like you're referring to a Funds Availability Hold. To learn more about holds, you'll want to review this PayPal Help Guide: All about holds.
I hope this helps!
- Meghan
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