Hello, I've been having some issues with changing my new sim card and transferring numbers and this caused me to have to keep logging out and back into PayPal, due to these issues. Now I've finally figured out the issue with my new sim card, however, when I try to log into PayPal, this message pops up "Sorry, we couldn't confirm it's you", I tried to check on what to do and they said to call them, however, I do not have that option right now, is there anyone online who can help me, please?
Thank you for your post and welcome to the Community Forum!
If you don't have the phone number linked to your PayPal account anymore, your best option would be to call our Customer Service, and request that the phone number is updated. To do so, go to the 'Help & Contact' icon on the PayPal website and click the 'Contact Us' link at the bottom of the page. From here, click the 'Password and Account Access' option, then 'Login Problems'. At the bottom of that page, you will see the available options to contact us while logged out.
