Can’t access old account.

[Tricia514]

Hi. I’m on a new account but I’m having trouble logging into my old one. I know the email but when I try to reset my password it sends it to an old phone number I use to have and I don’t have that number no more. I’ve tried logging in so many times I think I locked the account because it can’t verify me no more and I tried calling support but nothing. Idk what to do now. I had money sent to that account on accident and now I don’t know how to receive it.

[kernowlass · Accepted solution]

@Tricia514 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.