Can’t access my account because of Duo authentication app

seadhrustanovic
New Community Member
I had to reset my phone a few days ago and I had double authentication turned on for my account. Now when I try to login I know my password, my email and even the number Associated with it But it is asking for a 6 digit code that is sent to the authentication app But Since i dont have the app i cant see the code. Is there a way to send the code to your phone number instead or something. I am writing this from another account because I dont know how to solve this. How can I fix this?
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1 REPLY 1

PayPal_JonK
Moderator
Moderator

Hello @seadhrustanovic,

 

Sorry to hear you're running into some issues logging into your account. I would recommend reaching out to our Customer Support by clicking Contact at the bottom of any PayPal page for further assistance.

 

Good luck!

 

 - Jon K


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