What is PayPal’s customer service e-mail address?
I have been trying to log into my PayPal account for months and all I keep getting is the annoying “We're sorry, we couldn't confirm it's you.” Then I am advised to ring <removed>
I am an extremely disabled person with autism and extreme speech impediment. This means I am incapable of using a phone to speak to someone because people cannot understand what I am saying because of my speech impediment and I will have a panic attack because of the autism.
I want to send a written message to customer services, but the only way to do so is to log into my account. I cannot log in. How can I send a message to say I am unable to log into my account when I have to had logged into my account to send a message?
The only contact method provided is by phone. It is a breach of the Disability Discrimination Act / Equality Act to provide only one method of contact to communicate with a company because this discriminate against people who cannot use that method. This is acceptable ground for legal action. A contact form to message PayPal without the need to log in is a must.
Here’s a sentence from the help section: “We’re committed to supporting our customers where they display vulnerability traits - whether temporary or permanent - that adversely impact their ability to access or use PayPal’s services or cause hardship or financial difficulties from the use of PayPal’s products and services.” Breaking the Disability Discrimination Act is not my idea of support.
And no, I will not send a message via twitter or Facebook, so do not suggest it.
Most companies send a code to someone’s e-mail account or a code as a text, but not PayPal.
Again, what is PayPal’s customer service e-mail address?
