Balance removed from activity page

[michaelasperber]

When I look at my account activity, I can no longer see the account balance after each transaction. The button to see "detailed" information that used to allow you to see the account balance after each transaction has been removed. Why??? This was very useful if I wanted to see what my balance was after a certain transaction. Now trying to figure it out will be way more complicated.

[pabl0]

I'd like to see the return of this useful feature as well. 

I thought it might just be a browser problem, but the detailed/simple button is missing in Chrome, Edge, and Internet Explorer 11.

Please bring back the detailed activity view!

[PayPal_Michelle]

Hi @michaelasperber and @pabl0!

Thank you both for joining us here on the PayPal Community Help Forums. I apologize that no one from the Community was able to answer your questions, but I will be more than happy to jump in! While the feature is not available on the mobile app, the button should be available again after doing some website updates earlier last week. 

If for any reason you're still not seeing the Details option, please give us a call using the Help and Contact link at the bottom of the page. You are also more than welcome to report the issue to us on Facebook or Twitter. They may ask you to upload screenshots of the Activity page, what version of OS X or Windows you are operating, and device information. As the Community is anonymous, please do not share this information here. Thank you again, and please keep us updated. 

Michelle

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

[pabl0]

The "Detailed / Simple" option is still missing from the Activity page. I am not using the mobile app.

I called customer service and their suggestion was to upgrade to a business account. No thanks.

Please restore the Detailed option which allows me to see my running balance.

[PayPal_Tricia]

Hi @pabl0, 

I'm sorry to hear this hasn't been resolved. We offer general help on the PayPal Community Forum. You'll have to reach out to us via phone to help out. 

I hope this information helps!

Thanks, 
PayPal_Tricia

[pabl0]

I called Customer Service and reported the bug. The CSR told me that her Personal Account was experiencing the same issue: Missing "Detailed/Simple" button on the Activity page. She filed a bug report for the problem and told me that I was the first one to call about it. I let her know that several members of the Community Forum have started threads about the issue.

If you're experiencing this bug, I suggest that you call and report it to Customer Service. If enough people complain, perhaps we can get this issue fixed.