I created my paypal account back in 2016 to use specifically online with no connections to a bank or anything like that. Due to the changes in the US policy, I am now trying to close this account as this is no longer possible and I have no desire to setup a cash account tied to a bank. The issue is this account was setup with a nickname instead of my real name and currently has a balance so I am unable to close it. Despite my extreme desire to not give people my real info, I provided them with the requested documents for a name change so I could withdraw my money and close the account. I received a response stating they required a legal name change form/ marriage license/etc. I am unable to provide this info as the name has never legally existed in the first place. After informing Paypal of this, I simply received the same stock form letter asking for a legal name change form.
Does anyone hear know how I can just get my money out of this account so I can close it and be done with this headache of a policy?
