Age - Paypal won't accept my date of birth

caajuz
New Community Member

Hello,

I just started using paypal. It keeps telling me that my personal information is missing. I tried to fill in the information (only the date of my birth is missing) but it will not accept it. I am 18 years old. I filled it in correctly (in the correct order year/month/day). It keeps telling me that I am younger than 18 years. I have filled it in many times but it keeps telling me that I am not old enough. I really need help. 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@caajuz

 

Sad that paypal can't count isn't it  Smiley Sad

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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