2-Step verification Problem

[ConnorW99]

hello guys here's the issue, I have recently lost acesses to my phone number which means I cannot log in to my paypal account as I had set up 2-step verification on it, but as I don't have the number anymore I cannot receive the verification code sent in a text. i have also tried clicking the "having trouble logging in" on the "send a verification code to your number screen" which brings me to the "answer some security question's" page but I cannot remember the answers to my questions.... so now I am stuck in a big loop of not being able to get into my PayPal account.

I have called PayPal support which were no help as she cannot do anything apart from restting my password which I said was not an issue as I can log in but cannot get past the verification screen.

I have also called my phone company but as the phone number is gone they said it cannot be retrieved.... so I don't know what to do, any help would be great.

[jbmclw]

This was such a bloody frustrating problem for me as well, but I finally got it resolved. The key is to find a HELPFUL representative. I kept getting these incompetent reps who told me that I had to close the account and open a new one. WTF? I spoke to a supervisor who told me the same story. BS. Anyway, I finally did find a representative who was able to add another telephone number -- my new cell number. I should mention that first he had to authenticate me by asking me questions from a PUBLIC DATABASE. (HOW CRAZY IS THAT PAYPAL??? Like the information in a public database like Redaris is going to be 100% correct. Anyway, I digress). He then made the NEW cell number the primary number on the account. There was one last important step: he had to reset the security settings on the account. For some reason the codes were still going to the old number until he the security reset.

GOOD LUCK PAYPAL USERS. YOU WILL NEED IT IN DEALING WITH PP... a sorry excuse of a company.