Invisible Shipping Charges

jeffrydell
New Community Member

My client has a Website Payments Standard account which threw us an interesting curve this past week.

 

Original order:

 

Obedience - Small                                                                                                                                                        1 $10.00 $10.00
PC61LS - Port & Company® 100% Cotton Essential Long Sleeve T-Shirt (Stonewashed Green, Large) 1 $17.99 $17.99
Subtotal $27.99
Shipping $5.00
Tax $1.92
Total $34.91 

 

Two items purchased - everything calculated properly in our shopping cart.

The  notice from PayPal:

 

Obedience - Small
Item# 1
$10.00 USD
1
$10.00 USD

PC61LS - Port & Company® 100% Cotton Essential Long Sleeve T-Shirt Stonewashed Green, Large
Item# 2
$17.99 USD
1
$17.99 USD

Subtotal
$27.99 USD

Shipping and handling
0

Tax
$1.92 USD

Total
$34.91 USD

Payment
$34.91 USD 

 

Same two items, same calculations for the same total EXCEPT the S&H amount shows $0 instead of $5.  Remember - the total came out correct, but S&H _shows_ 0.

 

Is this a known issue?  Any way to track what  happened?

 

Thanks for your assistance! 

Login to Me Too
0 REPLIES 0

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.