cancel
Showing results for 
Search instead for 
Did you mean: 

Sales email receipt shows wrong email address

ignisuti
Contributor

Sales email receipt shows wrong email address

When my customers make a purchase, the receipt emailed to them shows the wrong seller email address. They see an old email address that used to be the Primary email address on my Paypal account. However, I have changed my primary email address and also completely removed this old email address from my account. Please help.

1 REPLY 1
sharpiemarker
Esteemed Advisor

Re: Sales email receipt shows wrong email address

@ignisuti 

 

Did you also update your email address on this page:

https://www.paypal.com/businessprofile/settings/info/edit

 

Otherwise, contact customer service and see what they can do to fix it:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

 

Call early, during business hours, west coast time to try to get a US rep. 

 

Or contact via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 


Kudos & Solved are greatly appreciated. 🙂