Eftpos died during transaction, double withdrawal

[EEisel]

Hi, I was half way through processing a transaction for a customer with my paypal eftpos machine when it died. When I got it charged again we tried again which was successful. Later in the evening the customer contacted me to let me know they were double charged but I only received 1 payment. Has this happened to anyone else? What should I do? Will they money just revert back to their account?

[PayPal_JonK]

Hello @EEisel,

Thanks for reaching out! I'm sorry to hear you're running into some duplicate payment issues. I can understand that can be a bit concerning. If you haven't received 2 payments, it sounds like the buyer was just charged 2 authorizations - but only 1 was captured. The un-captured authorization should fall off within 3 days. If it doesn't, please have the buyer reach out to our Customer Support for further assistance. 

Thanks again!

 - Jon K