A person has scammed by by claiming they haven’t recieved their item when I know they have. I shipped it to next doors address by accident but I went to the address myself. They described the parcel to me and it was the same parcel. Addressed to the right person but wrong address. They also stated they gave the parcel to the correct address. The buyer is saying they haven’t got the parcel and that the parcel the neighbours are saying it was was something else. However it matches with my tracking number and time of delivery and they described my exact parcel to me. Agreeing it was their number house but next doors name. It was an expensive item and they have claimed their money back. What can I do?
