How to complain to PayPal when transaction cancelled

[Shonaharding]

I am trying to escalate a complaint to PayPal - a fraudster used the PayPal platform to make it look like a transaction was legitimate.  They have received the goods and I have never received the money.  The fraudster has now cancelled the request so I can’t escalate it as a complaint as according to PayPal no transaction ever occurred.  PayPay don’t seem to care that they are allowing this fraudster to continue to operate on their site.  Any advice? Thanks!

[moh777]

Amazing!

They just (removed) anyway of contacting them (maybe in 99% of countries except where it is illegal).

I am closing all usage of them too.

[kernowlass]

@Shonaharding 

THIS SCAM?

They encourage you to accept a direct Paypal payment and may ask you to send the item internationally.
No funds or activity of the transaction shows in your Paypal account and any emails may go into your junk/spam folders.

They tell you to send a money request but DO NOT pay it as they don't have a paypal account and don't want to pay it anyway so NONE of the transaction is done on paypals site.

You will get/got a "fake" email that looks as though it is from paypal.....it isn't because they don't have a Paypal account and have no intention of paying you.
It will say the buyer has paid ...you won't have been paid.
They will tell you that the payment is released when you provide paypal with a tracking/shipping number......this won't happen.

Paypal NEVER tell you to send an item before the payment is showing in your paypal account.
Paypal do not tell you to send trackable, they advise it for selling protection but it is not compulsory.