You have to clearing cookies/caches and temp files along with history try again to login and do the transaction.
since you were told to confirm identify you just have to logout and wait for email to get confirmation that says its verified successfully. Then login this is safer side actually instead of keeping logged in while its getting verified . if you were already verified and you have email says its confirmed then please do the clearing cookies/caches and temp files along with history.
i wish you a good luck getting your account issue resolved as quickly as possible.
