Sorry, we couldn’t confirm it’s you

[AGhoneim]

I receive the following message " Sorry, we couldn’t confirm it’s you", although my account was verified through my mobile phone.

Please let me know what is the problem, Thanks

[Mateeich]

I didn’t receive a security code for logging into my Paypal account. I have tried several times but it keeps telling me that they can’t confirm it’s me. I have also tried to log in by answering the security question but it’s the same (it just keeps saying that I will receive a security code which I don’t). Does any of you have similar problem?

[kernowlass]

@Mateeich 

Are you using a VPN at all?

[Mateeich]

No, I’m not. Why?

[PayPal_Ayesha]

Hello @Mateeich,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know that you're facing issues logging into your PayPal account and I understand this can be concerning.  Unfortunately, it is not currently possible to log in to your PayPal account without a mobile phone number attached to your account. If you have the registered phone number, it is possible that you may not have gotten a mobile text from us because there’s a filter on your phone for text messages. I recommend that you contact your mobile service provider and ask to allow all text messages on your phone, specifically from short numbers. If everything seems to good from their end and the issue still persist, the best way to resolve this issue is by contacting our customer service so that one of our advisors can assist you further. Please contact customer service by clicking contact at the bottom of the PayPal website to see the contact options.

Regards,
Ayesha

[Temp20231015r]

How can I fix "Sorry, we couldn’t confirm it’s you"

[Zedk77777]

Sorry we cant confirm is you

[yakisek]

Hello i have problem, i forgot my paswword. I click on the tab like "i forgot my paswword" and when i write my email from the paypal account there and click on next. Paypal instanly send me messige like "sorry we cantt confirm it's you". can somebody help me pleaase ????????

[Ramzeyemorgan]

I don’t receive sms when am login in please I need help

[Ramzeyemorgan]

Why are they always say I don’t confirm it’s you? Anytime am logging in I don’t receive an sms but I have the number with me ?

[Zedk77777]

Pls i cant login it says sorry we cant confirm is you whats the soulution pls