Sorry, we couldn’t confirm it’s you

[AGhoneim]

I receive the following message " Sorry, we couldn’t confirm it’s you", although my account was verified through my mobile phone.

Please let me know what is the problem, Thanks

[rheamae18]

why i can't log in . ? and i recieved that messages.. Sorry, we couldn’t confirm it’s you

[PayPal_JonK]

Hello @rheamae18, 

Welcome to the PayPal Community! I'm sorry to hear you're running into some issues logging into your account. First I'd recommend clearing your browser's cache, cookies and history to see if you get a different response. If you're still running into issues after that, I'd recommend reaching out to our Customer Support to research this a bit further. You can reach Customer Support by clicking Contact at the bottom of the PayPal website. 

Good luck!

  - Jon K

[susil1]

Sorry, we couldn’t confirm it’s you.... login issue

[kernowlass]

@susil1 

Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.

[flashyzoo]

Im dealing with the same problem, yes i do have everything you mentioned is there any way to fix it?  because of my payment they cant confirm its me.

[PayPal_RebeccaN · Accepted solution]

Hey @AGhoneim, 

Welcome to the PayPal Community Forum and thank you for your post! 

I understand this must be concerning. You may need to contact our customer service team to have this reviewed. 

To contact our customer service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage. 

You can also contact us via Facebook PM's or Twitter DM's. 
For Facebook: https://www.facebook.com/PayPal
For Twitter: @AskPayPal

I hope this helps, have a nice day! 

Rebecca 


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
 

[AiraAllison]

this is so stupid i was buying my children a currency on roblox for Christmas and this appeared this is so **bleep**ing dumb

[championccllc]

Ive already contacted PayPal support and they assured me that my account was verified, yet I am still having the issue. 

[sunrisedeking]

one can not contact or message customer service without login ,so how do we that ,,,,,,i mean the situation of ,,,,we can not comfirm is you

[PayPal_JonK]

Welcome to the PayPal Communty, @sunrisedeking. I'm sorry to hear you've run into some issues messaging our Customer Support. Here are some other available options you may find more useful: How do I contact PayPal customer service?

Best wishes!

 - Jon K