Sorry, we couldn’t confirm it’s you

[AGhoneim]

I receive the following message " Sorry, we couldn’t confirm it’s you", although my account was verified through my mobile phone.

Please let me know what is the problem, Thanks

[LizS3]

I have similar issue but I forgot my password - after resetting the password and log in again it is said sorry we can’t confirm it was you. I tried to call the customer service but after 15 minutes listening to music it changed to a busy tone and nobody answers the phone.

[EternalPioneer]

Got an email asking me to log-in to activate my account.
When I try to log in, this happens...
Password reset did not help.

I just want to log in to delete my account. I don't even have any money on it.
I do NOT want to call PayPal. Why is there no alternate option?
How do I solve this without calling..?

Please...

[kernowlass]

@EternalPioneer 

Please tell me you didn't click a link in that email to log in?

[EternalPioneer]

I did, it was a legitimate PayPal link.

[kernowlass]

@EternalPioneer 

Made to look like it maybe but paypal NEVER send links in emails for you to log in or do anything to do with your paypal account. 

[EternalPioneer]

I get the same error when I try to log in directly onto PayPal from here and in fact I got it as I tried to log in to PayPal BEFORE I clicked the link.

Thus it was a legitimate PayPal link, I inspected the URL and email contents as well.

I don't have anything on my PayPal account, I just want to deactivate it without having to call.

[zalobsd]

I keep getting the message "We can't confirm it's you" when I try to login, and it comes up even after I try to reset my password successfully, and when I asked to text or call me, I get this same message. I think I might be getting frauded? Any solutions?

[MegalinaA]

Could you help me please! I am change mobile phone and I can't log into my account

[code4berry]

hoping everybody is doing well, I'm not receiving the SMS or text to confirm my identity to login in my account. Am locked out from accessing my account yet i have serious bussiness to handle. What can i do? please help me

[Aman009]

I can't login to my account since 6 months. I have called several times to support. They reset password and everything for me. Rest my mobile address etc.. But I still can't login. It still says "We're sorry, we couldn’t confirm it’s you". What the hell is this even support guy couldn't fix it. I have more than 3000 USD there and I can't touch it. My account is fully ok. I just can't login to transfer it. It start happening when I lost my previous computer and move to a new operating system windows 11. I verified my mobile number 3 to 4 times through support. And reset passwords tons of time. But still the same. What nonsense it is ? Please fix this.