Redirect to verify phone number, after verifying the phone number

apollorun
New Community Member

Hi,

 

I want to send money to another PayPal account. On the:  https://www.paypal.com/myaccount/transfer/homepage/buy/preview screen - I enter the amount that I want to send and then press on "Continue" button. Then I am taken to the page to verify my phone number. I verify my phone number successfully, but I am being redirected automatically to the same verify phone number screen. This is a bug. I've tried calling PayPal, but nobody responded.

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1 REPLY 1

PayPal_RachelK
Moderator
Moderator

Hi @apollorun,

 

Welcome to the community and thank you for your post. 

 

I do understand your frustration with this. Based on what you have explained, it sounds like your account is being affected by a technical issue. 

 

To get this sorted, we would need to escalate your account to the relevant team. In order to do this, you will need to contact our customer support directly. This can be one by clicking here, or alternatively you can contact us via Facebook or Twitter @AskPayPal. 

 

I hope you get this sorted!

 

- Rachel 

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