The problem with the authentication process comes after giving the password; the app/site doesn't ask me for the code on the phone, and either goes to ask to select security questions only for it to go "Unable to identify", or it goes directly to unable, only for it to enter my account if I go back to the brower and click on the site, while on the app I am completely locked out.
Due to how this problem had already locked me out of the account, and was only today able to reenter it by calling a call center, what can be done and why is it happening?
