My Paypal account has been blocked

[JayP2525]

So, I use PayPal all the time to pay for subscriptions n stuff like on Twitch. Never had a problem. Then, today I get an email, that my recent Payment to Twitch has been declined, and I need to update my Payment method. When I went to log into my PayPal account and went to go to the help section in the app and spoke with their AI assistant I got told that my account had been blocked. I don't know why, nor how I got blocked. Nor do I know what I've done to have that happen to me. All my payments have always gone through, and I haven't changed addresses, or email addresses or phone numbers or anything like that. Everything bout my account including information has been the same. Can anyone help explain to me why my account has been blocked randomly??

[PayPal__Jyoti]

Hello @JayP2525  

Welcome to the PayPal Help Community and thanks for posting here!

I do understand your concern regarding your account being limited. For the safety and security of the network, PayPal often review accounts for potential risks which may lead to a limitation being placed on the account, depending on what is found during the review, your account may become limited. Please check this article to know why there can be a permanent limitation placed on your PayPal account www.paypal.com/cshelp/article/help1175 . You can reach out to our team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team by calling us as a Guest User through our PayPal website.

Hope this information helps,
Jyoti

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[JayP2525]

What is the difference between a normal and permanent limitation? Paypal's website through their help section mentions that normally they can't help someone remove the limitation off their account over the phone. So, Im not sure what good calling will do. Also; isn't Paypal supposed to email you / notify you when your account has been limitated? Asking because I never got an email telling me account has been limited, nor does anything within the Resolution center show up asking me to verify anything or anything like that.