Has anyone been able to get their timeout lengthened?

trchap
New Community Member

Is there any way to lengthen the timeout? I sell all day using paypal. And almost every time I'm doing the captcha!

I can't handle logging in so many times a day on my personal laptop in my house on my static IP. I'm ready to switch processors.

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1 REPLY 1

PayPal_JonK
Moderator
Moderator

Hello @trchap

 

Welcome to the PayPal Community! I'm sorry to hear you've run into some issues with login time-out and CAPTCHA's when logging back in. I can certainly understand how those can be a bit cumbersome. Have you tried turning on 2-step verification? After successfully entering your password, you’ll be prompted to enter a one-time code each time you log in. Unfortunately, there's not a way to extend that login time-out timeframe, but turning on that 2-step verification may help with the system not showing you those CAPTCHA's. 

 

I hope that helps!

 

 - Jon K


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