HOW can I get a clear explanation regarding the 180-day permanent limitation placed on my account?

[Marspham]

While I understand that many others have faced similar situations, I believe it is important to receive specific details about the reasons behind my account’s limitation.

The responses I have received from customer support and the notification email have been helpless and ambiguous, and I would appreciate a more comprehensive explanation of the reason leading to the permanent limitation.

In addition, the funny thing is that a short time (~10 days) before I received the limitation email, I even received an email related to the increase in balance I could receive each month (the 4th time) up to $28K because PayPal "noticed that you've maintained a consistent sales history and developed great relationships with your customers."

After that, PayPal appeared inconsistent in evaluating businesses, resulting in the permanent limitation of the account.

Using PayPal for international business offers many advantages, but I believe it's really unprofessional to withhold someone's earnings without providing a clear explanation.

Waiting for real support.

[kernowlass]

@Marspham 

PayPal does review accounts regularly, and any concerns with security, violations of the User Agreement or Acceptable Use Agreement, compliance obligations, etc., could lead to a permanent restriction.

Additional information beyond what would have been provided to you in a notification and/or email would not be available due also to security concerns and due to such information being proprietary....in other words they do not give OR have to give you an exact reason, they just direct you to the user agreement or acceptable use policy. I guess having a reason wouldn't make any difference if they have permanently banned you.

[Marspham]

Thanks for your time and response that's the same as what I have received, from 4 customer-support calls, and a lot of research. 

What you said is like the police taking away your driver's license without giving any specific reason other than telling you that you violated a traffic law. In reality, the police DON'T do that, they let you know the reason.

You might not have experienced this before but this is the 2nd time I've faced this situation, 180-day permanent limitation, same account.

The 1st time, they actually gave a specific reason via Message Center and told me what to do to avoid the issue, but after a while, they did it again (2nd time) without any specific reason. And of course, I'm confident that I followed what they said.

Also, regardless of whether my account status can be changed or not, I have received an email from Customer Service today saying that they will continue reviewing my account again, after nearly 2 months.

After all, for those who can see this post, experiencing a similar situation, I assume PayPal users should have the right to know the reason behind the limitation, one way or another, as I can understand PayPal limits the number of accounts for security and risk-related issues.

And, knowing that thing after being permanently limited could make a BIG difference.

[kernowlass]

@Marspham 

Legally they don't have to.

Scroll down to the Paypal moderators post in this link.

https://www.paypal-community.com/t5/Security-and-Fraud-Archives/False-permanent-limitation/m-p/29991...

[Marspham]

Appreciate your efforts and can partially understand your perspective.

However, as someone facing limitations, I represent those seeking a solution, rather than merely a document or giving up.

And the solution does exist, unlike how you're trying to stop the effort.

The restriction on my account was lifted yesterday.

[kernowlass]

@Marspham 

Well you didn't ask if it was possible to get a permanent ban lifted so I did not give advice on that so not sure how I was stopping your effort?

You asked why they didn't give you a clear explanation so I told you that they never do (first post) and they legally don't have to (second post).

Did you want the FACTS? Or would you prefer it if I just lied and told you what you wanted to hear? Only you seem to blame me for telling you how the 'reason' you were banned works.

I neither write or always agree with Paypal polices, I just tell you how it works.

If you had asked how to get the ban lifted I would have posted that it was rarely possible but if you contacted customer services they may refer it back to the ''back office'' and given you the link for contacting c.s., so, you're welcome!