Email address change

kaizerman
Contributor
Contributor

I want to change my email address.

I added it, set it as primary, but before deleting the previous one, I need to know what happens with my subscriptions and auto payments,

as they were all made with the previous email. For example, if I check on a merchant website or app that I have an active subscription at,

I see my previous email address as the Paypal account.

Are they affected by email change? Or do they get automatically updated with the new email?

 

Thanks!

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PayPal_Meghan
Moderator
Moderator

Hello @kaizerman

Thanks for stopping by the PayPal Community Forum, and welcome! 

I understand you'd like to learn more about what happens with subscriptions when you update your email address. You don't need to change anything with your subscriptions. Since you had linked the merchant's website to your PayPal account with the subscriptions, they can still be processed after the email address change. 

I hope this answers your question about changing your email and updating subscriptions! 

- Meghan


If you found this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution. While browsing, feel free to reply if you see a question you know the answer to. Our Community Users make the PayPal Community Forum! 

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PayPal_Meghan
Moderator
Moderator

Hello @kaizerman

Thanks for stopping by the PayPal Community Forum, and welcome! 

I understand you'd like to learn more about what happens with subscriptions when you update your email address. You don't need to change anything with your subscriptions. Since you had linked the merchant's website to your PayPal account with the subscriptions, they can still be processed after the email address change. 

I hope this answers your question about changing your email and updating subscriptions! 

- Meghan


If you found this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution. While browsing, feel free to reply if you see a question you know the answer to. Our Community Users make the PayPal Community Forum! 
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CurtiswSTX
Contributor
Contributor

Hi - Can you confirm that subscription payments will still work even if I deleted my old primary email address (the one businesses still show as my paypal payment method) from my PayPal account ?

Thanks,

 - Curtis

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PayPal_Meghan
Moderator
Moderator

Hello @CurtiswSTX

Welcome to the PayPal Community! 

I can confirm that your subscriptions will still work even after changing your email. Since you've connected your PayPal account to the merchant's website, the subscription will remain active unless you cancel it on the merchant's website or on PayPal by following these instructions

Have a lovely day! 

- Meghan


If you found this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution. While browsing, feel free to reply if you see a question you know the answer to. Our Community Users make the PayPal Community Forum! 
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