Cannot get SMS code

florinpnicola
New Community Member

Cannot get the frigging code, cannot login in the app nor the web, WTF

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@florinpnicola 

 

Try these troubleshooting steps listed below:
 

• Reboot the phone to refresh the network signal.

• Clear phone inbox to ensure it is not full (for old phones with limited SMS capacity).

• Check if there are any phone applications/settings that are filtering SMS added recently.

• Alternatively, you may swap the SIM to another phone to verify if the delivery issue is phone related.

• Check if you are in roaming.

 

Check with the network provider as some may block the notifications coming in. If the issue persists, contact options for customer services.


Advice is voluntary.
Kudos / Solution appreciated.
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