my identification isn't accepted in Thailand

[mntainwalkr]

I live in Thailand and have a paypal account in Thailand. 

I'm informed to confirm my identity or else I won't be able to use my account. 

I'm asked for my "population identification code". I put in my passport number and get an error. 

If they are expecting a Thai ID, then of course. 

So how do I fix this because Paypal thinks I'm Thai, but I'm American and I can't confirm my ID. 

[PayPal_Joy]

Hi @mntainwalkr,

I'm sorry to hear that you're having trouble with supplying requested information. I understand how concerning this would be. 

For this situation, I suggest contacting us to provide additional details. To contact our Customer Support, please click on 'Contact' at the bottom of any PayPal website page to view available options. You can also reach out by sending us a private message on Facebook or a direct message on Twitter.

I hope this helps!

[kernowlass · Accepted solution]

@mntainwalkr 

Look at the bottom of your passport (page with your picture). There is also your ID number + other numbers and letters. Type them and it should work.

[mntainwalkr]

 Yes, that was it. Thanks.