depop linked to a 'non-existent account'

Toshi_Tsuji
New Community Member

I have my depop account connected to my PayPal account, A buyer sent money to my PayPal but when I try to log in it says "account no longer exists" even when I do password recovery/email recovery. I cannot access the money nor can I refund/ship without it. What should I do?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Toshi_Tsuji 

 

You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.
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