commercial account and documents

[Ahmed2202]

By mistake while creating the account, I clicked on a commercial account, and now I can't access my account because they need documents to prove it, and I don't have documents to prove it

[kernowlass · Accepted solution]

@Ahmed2202 

There is no automatic way to downgrade a business account to a personal account, you have to contact customer services and they will do that for you.

Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
OR
You could just close your business account (removing all subscriptions / financial info etc first) and open a personal one.