Wrong address for deliveries but only new one showing on account

homer200
New Community Member

One mail order company gets my old address from PP - all others are fine. As far as I can see my new address is the only one on my account. What can I do please?

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1 REPLY 1

PayPal_Olivia
Moderator
Moderator

Hi @homer200,

 

Thank you for joining the PayPal Community Forum and making your first post! I'm sorry for the difficulty you're facing with an old address.

 

When you enter an address during checkout on a merchant's website, it can get retained as a hidden address on your PayPal account. Hidden addresses may later show up in another merchant's checkout as an option. In order to get an address removed that was added in this way, it would require contact to Customer Service. Just mention that it's a hidden address and a representative can get it removed for you. To see your contact options, click Contact at the bottom of the PayPal website. 

 

I hope this can be resolved quickly for you!

 

Olivia

 

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