Why does PayPal close itself when I try logging in on Samsung Galaxy Z Flip4?

DarkFrost18
Contributor
Contributor
I recently upgraded to the Samsung Galaxy Z Flip4 and I wanted to login to the PayPal app like I have on my S10 but every time I enter the correct info, it asks for a capcha and when I complete it, it shows a check then closes the app, returning me back to the login screen. I know my login info because I was able to login to PayPal on Chrome with no problem on the Flip 4, any ideas?
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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@DarkFrost18 

 

Did you keep the same phone number for your new phone?


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DarkFrost18
Contributor
Contributor
I did not, what steps would I need to take for this? I do still have my old phone with it's number active so I could switch everything over to the new number
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kernowlass
Esteemed Advisor
Esteemed Advisor

@DarkFrost18 

 

If you can log in via the web then >>>>

 

https://www.paypal.com/us/cshelp/article/how-do-i-add-and-confirm-change-or-remove-a-phone-number-on...

 


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Kudos / Solution appreciated.
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