We're sorry, we couldn't confirm it’s you

[simodrv]

Hello,

i don't know why i can't access my account.

i get this message : We're sorry, we couldn't confirm it’s you

please i need help

thank you

[kernowlass]

@simodrv 

Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.