We're sorry, something seems to have gone wrong

[Andzan]

Hi

When I try to log in to one of my accounts, I get this message:

"We're sorry, something seems to have gone wrong

We're sorry, we're having some trouble completing your request at the moment. Please try again shortly."

After the credential, I have to insert the 2FA code. When I ask for a text message or for a call, I get that error.

Thanks 

Andrea

[PayPal_RachelK]

Hi @Andzan,

Thank you for your post!

I am sorry to hear you are having issues accessing your account. I know this must be frustrating. For secuirty reasons, access issues must be resolved by our Customer Support. 

To contact us, simply click here. Then click on Password and access issues, and Login problems. There you will be able to contact our Customer Support without logging in. 

I hope you get this sorted!

- Rachel