The name on my account is different from my original name

[amadiuchechi1]

The name on my paypal account is entirely different from my original name. I have tried a name change and uploaded my valid ID card but I got this response "The first and last name shown on the document you provided doesn't match the first and last name shown in your PayPal account. Please provide a new document that includes the same first and last name shown in your account". What do I do?

[kernowlass · Accepted solution]

@amadiuchechi1 

If the name on the account is not a name that was ever your legal name, it is not likely that a name change will be possible. Names can be changed on an account in the following circumstances:

A legal name change

A minor misspelling

And in the case of an account for a registered business, a change in the designated contact for the company.

Changing from a fictitious name (or, as in your case, a name unrelated to your legal name) to a legally recognized name is not something that is supported. If the account is not currently limited, you may wish to close the account and open an account using the correct information.