PayPal bug while trying to download language files

Alkkem
Contributor
Contributor

Hello everyone!

 

I recently changed the language of my mobile phone to German, because I wanna practice. But I'm from Spain, and every time I try to enter the application it shows the message "Downloading Spanish language files" and it fails immediately. It doesn't matter how many times you retry, I can't go further, so the application becomes unusable. Changing language every time I want to use it is not a possibility (and I already did a couple of times).

If there's any solution please tell me, otherwise I hope that PayPal team is working on this issue because I can't find a way to notify a problem neither in the navigator nor in the app version (there's a platform that offers support for transaction problems, but not for application bugs).

 

Thank you all beforehand 🙂

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2 REPLIES 2

TonyTam
Contributor
Contributor

I know what you mean.

In all PayPal countries there is only limited languages available for that country (as like as its paypal-website access).

Like for Germany only German available, for Spain only Spanish, for Russia both Russian and English, etc.

So, you can't mix things where those "language files" do not exist due to PayPal design. Maybe they will add at least English everywhere sometime later.

 

Any account is bined to it original country (your passport and documents you provide to open account) and only limited languages available to choose. At least here in Russia I can choose betwwen the two, I can't choose German either. That's PayPal approach.

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Alkkem
Contributor
Contributor

Why the hell is that? I mean, I can't understand what the reason is.

But furthermore, the fact that Spanish language files fail to download is also a problem that they need to solve.

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