I’ve been told by PayPal that I owe money for a negative balance that I didn’t know I had and when I try to pay the negative balance I can’t get into my account and now I’m receiving emails that it’s been turned over to a collection agency but I’ve received nothing from the actual collection agency. And I still haven’t been able to get into my account that is connected to the money I am told I owe.
You need to contact customer services to resolve any limitation or account specific issues. Click help / contact bottom left of Paypal pages for options available for your country.
Or have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their Facebook or Twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary. Kudos / Solution appreciated.
