Log in issue

bhabydesalisa11
New Community Member
I have a problem logging in my account.. i formatted my cellphone then my paypal couldn recognize me alwayd says "we couldnt that its you"
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1 REPLY 1

Aarc123
PayPal Employee
PayPal Employee

Hi @bhabydesalisa11,

Thanks for your post and welcome to the community.

I'm sorry to know that you are concerned regarding the login issues to your PayPal account.

I would request you to follow the steps available using the link to fix the issue. If you are still facing issues due to security measures, I would ask you to contact us by message center to reset your password, since it is not recommended to discuss and share your account-specific information on a social media platform. You can locate the best phone number to call us by clicking on the "Help & Contact" link at the bottom of our website and following the "Call Us" link as the phone support team will be able to assist you further. 

I appreciate your understanding.

Aarthi

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