Location on transaction/activity notification messages from Paypal.

TR2023
New Community Member

Hi, I`m trying to get the location changed for my transaction/activity notification messages from Paypal. It states that log in happened in Manchester but I am in the South West. I am struggling to speak to anyone to find out why it says Manchester. Can anyone here help? Thanks

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PayPal_Ayesha
Moderator
Moderator

 Hello @TR2023,

 

Welcome to PayPal Community Forum and thank you for posting!

 

I'm sorry to hear that you have experienced trouble with a recent transaction. You won't be able to change the location to a particular transaction. Please make sure you are logging in from a secure location and avoid using any VPNs or Proxy Servers, this may also block any activity on the account. If the issue still persists you may have to contact our Customer Support through the available, contact options so that our advisors can help you accordingly. Support is also available through Facebook private messages or Twitter direct messages. If you feel that the account was compromised as it showed that the login was at Manchester, please check the account activity to see if there are any unauthorized actions and report it right away through the Resolution Center. To secure your account, kindly change your security questions and password right away.

 

Regards,

Ayesha


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