You are viewing the PayPal Community Archives. This content may be old or outdated. Leave the Archive
Hey,
so basically my account just got locked and I have been told to make a new one, though I'd like to know if it'd be possible to unlink my secondary e-mail address from my current one, so that I can link it to the new account? I'd prefer that rather than having to like create an entirely new e-mail or something... for the record, I am unable to do it myself, as attempting to do so only says: "Sorry, there's a problem. If you keep seeing this, please contact customer service."
Thanks for any responses.
You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
©1999-2023 PayPal, Inc. All rights reserved.