Here is my problem.
I registered in pay pal, confirmed my email and phone, everything works fine from the laptop, I paid for spotify fine, everything is ok, but...
When I try to login on Pay Pal smartphone application, I enter my login, password, then the security code for 2FA and after that the mobile application says: "We cannot confirm that you are you — call to our support" and gives me the contact number of the support in the USA , and I am in Armenia now, which, to put it mildly, is a bit inconvenient.
I took a laptop and wrote to support about it, they did something and were able to log in to the app.
But on the next day (it means yesterday) situation repeated: I try to login on Pay Pal smartphone app, enter my login, password, then the security code for 2FA and after that the mobile application says: "We cannot confirm that you are you — call to our support". All is the same. I took a laptop again and wrote to support about it.
And then it began...
At first, Pay Pal agent who called himself Marvin [removed] reset my password, although I didn’t write about problems with the password - after all, everything worked well on the laptop with the same password, let’s say. I updated my password thanks to Marvin. But it didn't solve the problem on the mobile app, it still the same.
Marvin then told me that he had made "some adjustments" to the mobile app login and asked me to check. By email notification, I saw that he turned off 2FA for me. And yes, after that I was able to log in, but there is a small question.
I don’t know, maybe it just seemed strange only to me that to login the app I need to perform such insecure action - turn off 2FA?
I asked him if I understood correctly his solution to my problem that I need to disable 2FA every time I need to log into an app on my phone?
And Marvin answered: "You want to login on your account that is why I helped you access it. If you do not want our specific resolution it is always up to you."
To my remark that his decisions were, to put it mildly, stupid, Marvin [removed] replied: "Again we understand your frustration. You are always free to find a different payment processor if you are not satisfied with our service."
I thought — this is a very cool, and most importantly, very userfrendly answer.
It's the same as saying "if you don't like it, **bleep** off" instead of doing your job and solving the user's problem. Much easier to answer: "if you don't like it, go to another payment processor".
As a summary of this story, leaving aside the professionalism of mr. [removed], can someone tell me how to solve the problem with the login in the mobile app without having to turn off 2FA every time?
