Identity Verification still pending; confused about duration

K_K2
Contributor
Contributor

My identity has not been verified yet.

I submitted the necessary documents for identity verification 4 days ago, but have not received any feedback regarding it nor has my identity been verified. I need to access the PayPal transaction services soon and cannot proceed anywhere without a verification.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@K_K2 

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




Advice is voluntary.
Kudos / Solution appreciated.
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