How do i hide my billing address from buyers?

Galleon
New Community Member

Hello, during transactions i noticed that my billing address is exposed to my buyers. I use my personal account and whenever i send to someone funds, their address isn't exposed, just mine. Also whenever i receive funds still only my address is exposed but not theirs (i consider my account as seller). And when i go to my billing addresses (i have only 1) it says that i'm using that address for one card and i am not allowed to remove it. Please help. Thanks in advance!

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1 REPLY 1

PayPal_Olivia
Moderator
Moderator

Hi @Galleon,

 

Thank you for your post and welcome to the Community Forum! I understand your concern that your address information is exposed, and I hope to help set your mind at ease.

 

My understanding is that the information you're seeing is visible only to you, the same way you can't see the recipient's address when you send them money, but they would see their own. You can test this if you wish, by having someone you trust send you a payment, and then have them report to you what they see.

 

If you need any further assistance or the test proves me incorrect, please reach out to Customer Service for further assistance and troubleshooting.

 

I hope this is helpful!

 

Olivia

 

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