Help needed with security issues

[Gillie]

Just recently the security has been changed on Paypal which I'm finding a little annoying and would like to know if I can get around my issue. My partner uses my Paypal account to pay for things on eBay and Amazon but occasionally he has to contact me to finish off a transaction as it it asking for permission from me. Is it possible for me to do anything in my account to stop this from happening?

[PayPal_RachelK]

Hi @Gillie,

Thank you for your post!

I do understand your frustration with this. This step is a secuirty measure put in place to protect your PayPal account. It cannot be disabled I'm afraid. 

We We may ask you to confirm your identity to ensure you’re the one authorising activity in your PayPal account. We may also do this as a security precaution if we see new or unusual activity, such as logging in to your PayPal account from a new device or from a different location. 

For further details, please click here.

I hope this helps!

- Rachel 

[Gillie]

Hi Rachel,

Many thanks for your reply. I've just added my partners phone to my account in the hopes that this might help our situation.

Kind regards,

Gill.