Having problem logged on the App with no verification process after trying many times.

[ClementineDon]

I left the UK and now in China. I need to use the VPN to log in but it always comes to a lot of verifications after that. I pass the verifications but it still says the system cannot confirm it is me. The problem is no matter I connect the VPN or not, there is an error page showing I could not be confirmed but there is no verification process anymore. I have asked the staff but there is no effective suggestion given. I have tried methods like: 1. Reset my password; 2. Remove, re-download the App and log in, but it seems not working as well. Nevertheless, I could log onto the PayPal website after passing the verification process. But for me it is very difficult to purchase stuff from other Apps to PayPal through internal safe links. Some one please tell me why this happens, is it the technical problems on the App, or the anti-fraud mechanism too powerful, or the network environment after using VPN could be broken.

[manju_]

Hi @ClementineDon 

Thank you for your post. I am sorry to hear that you are unable to access your account. It is likely that our internal security system is denying the access due to the security reasons. In this case please contact our support team to get it sorted out.  You will find our contact details by clicking Help & Contact at the bottom of any PayPal page. You can also reach us on Facebook www.Facebook.com/PayPal or on Twitter @AskPayPal.

Thank you

Manju

[ClementineDon]

Thank you, my problem is solved. I logged in successfully without vpn. Thank you guys so much for your quick and patient updates.

[kernowlass]

@ClementineDon 

Be careful,  ...

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.