Can't Log In

JohannBach696
New Community Member

Good day

 

I've been trying to loginn to my account to no avail.

 

I have reset my password

Varified my Credit Card details but still its saying "we can't varify that its you"

 

Please help me reset my account so i can Log in.

 

 

 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@JohannBach696 

 

Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.





Advice is voluntary.
Kudos / Solution appreciated.
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