Always asked to confirm details and change password
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Hello people. I'm an infrequent user of PayPal. Every time I try to use it these days I have been locked out and have to confirm all my details and change the password. This is a total pain and wastes a lot of time in the middle of a transaction. This never used to happen and it could be months between transactions. I have been on PayPal for many years. How can I stop this happening? Thanks.
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You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary.
Kudos / Solution appreciated.
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Thanks Kernow lass. I have emailed PayPal help re the VPN issue. Waiting for a reply. How I have finished up with the Santa291 name is a mystery to me. I didn't set that up.
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Hi Kernow lass. Happy Christmas,
PayPal have replied that I can't use a VPN when dealing with them. Apparently it's in the rules somewhere which rather defeats the idea of having one, but I don't suppose they will change the rules for me.
They have NOT answered the original question why I keep getting locked out and have to change my password every time I log in. I am not a frequent user but I do expect to be able to access the account when I need it.
Do you have any ideas on this please?
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