2FA trouble on a new account

Stanke
Contributor
Contributor

I made a new paypal account like an hour ago, i linked my card, and set everything up including 2FA with Authenticator app on my mobile phone, and when i tried logging back in 20 minutes ago, it just simply wont accept code from my authenticator app, i don't know whats happening i made this account so i can send u, Ive been on this platform for 1.5 hrs now, and im already having trouble.

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S_Ameen
PayPal Employee
PayPal Employee

Hi  @Stanke 

 

Welcome to the PayPal Community! I understand your concern to access your PayPal account. In this type of situation, it's best to give us a call. Once we’re able to verify some information with you over the phone, we’re able to assist in resolving the issue. You can find the number to reach us by going to https://www.paypal.com/home, scrolling to the bottom of the page, and selecting Contact, please choose "Password and account access" and then "Login Problems" the "Call Us" or Call us as a guest option may appear.

 

 

Ameen

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