no refund after confirming my card

andrei_zx
Contributor
Contributor

I attached the card to paypal account and after that paypal took 4lei +6lei from my credit card. The code appeard instantly in my internet banking account and i confirmed with the 4 digit code,but now more than 24 hours past and no refund.

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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

@andrei_zx

 

Up to 30 days.


Advice is voluntary.
Kudos / Solution appreciated.
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andrei_zx
Contributor
Contributor

up to 30 days to refund money that they take instantly but can't refund them instantly? should i expect paypal take other money too? 

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andrei_zx
Contributor
Contributor

and why does it appear status : denied in the transaction detail?

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PayPal_Conor
Moderator
Moderator

Hi andrei_zx & kernowlass,

 

I hope you don't mind me jumping in here.

 

@andrei_zx That sounds like a recent payment that you attempted was denied by your card issuer.

 

If I'm right, I'd encourage you to contact your card company and speak to someone who deals with online payments to find out why this payment was denied

 

I hope this advice helps.

 

Conor

 

 

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