my account limitation

[song2017]

Hi, I need help. I need an update on my account limitation? I have attach The Police Action Fraud document with the resolution centre and have also sent an email but have not heard anythnig back.

Please can I get an update

Thanks

[kernowlass]

@song2017

Contact customer services for any updates.

[song2017]

I have contacted customer service for the last 2 days.

I had sent out the Report from the Police Action Fraud team and even the Ref number and Password. Via my resolution link (attachment) and by email and phone. 

Was told on the phone they will esculate it to the right department to get the limitation unrestricted and told me I will get an email within 24hours and that was twice on the phone I have been told that in the last 2 days but have not recieve any kind of email...checked my junkbox too and nothing.

It is difficult for me to keep calling as I have Learning difficulties and diagnose with depression

Please can I get a reply 

Thank you

[kernowlass]

@song2017

I have replied and told you to contact customer services.

No one on here can give you an update can they??

[song2017]

I have called 4 times and same answer...was told to wait for a email within 24hours but have not recieve any email...2 days I have called in

[kernowlass]

@song2017

ok but there is nothing we can do is there.